Privacy policy
PRIVACY POLICY
This Policy explains how your personal information is collected, shared and used when you shop with magicglow.com.au .We are committed to protecting the privacy of any information provided by you and will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised access.
Your Details
This is the information we as the third-party providers will collect from you when you visit our site or get in touch with us. ( see Contact Us below)
1.Order Information.
This refers to your name, email address, contact number, payment information including bank details, and the billing and delivery address.
2. Device Information
When you visit our site, we will automatically collect certain information about your device, including your web browser, IP address, location and time zone. As you browse, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to us and can gather information about how you interact with us.
This automatically-collected data is called “Device Information”.
We collect Device Information using “Cookies” which are small data files that are placed on your device or computer . Cookies are helpful for your return visits as they remember your login, preferences, and other personalised functions. We use cookies to measure website traffic, on-site behaviour for the purposes of marketing and make your on-site experience as relevant to you as possible. You can at any time disable this feature on your browser if you do not want your website activity to be identified, however, this can limit your use of some features on our site.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Personal Information” in this Privacy Policy, refers to both Order Information and Device Information.
When you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail.
3. How we use your personal information.
The information we collect from you is used for the purposes of processing, fulfilling and delivering your order, responding to an enquiry you submit to us via our customer service channels. sending email correspondence via our newsletter (if you have opted in to this) and for our own business analysis and market research.
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We will not sell or distribute your information to third parties unless we have your express consent to do so or are required to by law. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
4.How we use your information on email and SMS/text.
Email marketing.
With your permission, we may send you emails about our store, new products and other updates.
Text marketing.
With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.
5.Privacy Policy
From time to time it may be necessary for us to revise and update our privacy policy. We reserve the right to change our privacy policy at any time without prior notice by updating this page.
6.Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
7.Opt Out
You can opt-out of receiving any opt-in communications from us at any time by clicking the 'unsubscribe' link at the bottom of every email we send you from our mailing list This does not include emails relating to your order or any customer queries you send us via our customer service channels) or SMS 'STOP' to opt-out of our mobile marketing list. Further, we store your data for as long as your account with us remains active or for as long as we need to provide you services or as required by law.
8. Contact us
Your data protection is extremely important to us, and we make all reasonable efforts to protect this. We ensure that internal processes are strictly followed and access to your data is as limited as possible. If you believe any information we have of yours is incorrect or have any queries about our privacy policy or terms of use, or would like to make a complaint, please contact us at your via email at hello@magicglow.conm.au